Transport

In case of an accident

1. Turn on emergency brake light and do not move the vehicle until a member of the traffic police arrives at the site of accident.
2. Irrespective of where and when you are, "Xalq Sığorta" will take your call 24 hours a day, 7 days a week. Please call the number: (012 050 055 070) 598 00 66,
Hotline – 183.
3. Please call us and give the number of your certificate of insurance, your forename and surname, where and when the accident occurred - give accurate information.
4. In case of an insured event, please inform the respective authorities (Traffic Police, the Ministry of Emergency Situations, RPU).

The following documents shall be provided to settle the insured event:

• Accident report;
• Certificate of insurance (contract), source document;
• Identity documents (passport or ID card) of the driver of the insured vehicle, driver's licence and letter of attorney of the vehicle, insured vehicle registration certificate (vehicle registration certificate);
• Respective documents issued by the competent authorities - Traffic Police, the Ministry of Emergency Situations or RPU (report and Form 4);
• Insurer's referral for receipt of the document (cost estimate from service station) stating the amount of damage;
• On the grounds of civil liability, in case of disbursement to a third party, third party's documents (passport or ID card, driver's licence and letter of attorney).

Additional documents may be required.